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FAQs
Frequently asked questions
Billing
Billing
How to delete an incorrectly purchased license?
An incorrectly purchased license can be deleted until the 5th of each month.
How to delete an incorrectly purchased license?
How to buy a license?
How to buy a license?
GPS 2
GPS 2
When an agent goes on a route, is it possible to see how much time they spend on the road?
When an agent goes on a route, is it possible to see how much time they spend on the road?
Can I see on the map the clients who have placed orders?
Can I see on the map the clients who have placed orders?
Agents
Agents
Cannot create an agent
Cannot create an agent
How many types of agents exist
How many types of agents exist
Supervisor and courier cannot log into the program. What can be done?
Supervisor and courier cannot log into the program. What can be done?
Can KPI be set for expeditor?
Can KPI be set for expeditor?
Can KPI be set in the program?
Can KPI be set in the program?
Can a minimum KPI amount be set for each AKB?
Can a minimum KPI amount be set for each AKB?
I want to see KPI results daily
I want to see KPI results daily
Payroll calculation based on KPI
Payroll calculation based on KPI
Viewing KPI table per agent
Viewing KPI table per agent
Why do we need a supervisor?
Why do we need a supervisor?
Orders
Orders
My orders are not visible in the Orders list
My orders are not visible in the Orders list
Orders are not visible to the expeditor
Orders are not visible to the expeditor
How many types of invoices exist and which are most convenient?
How many types of invoices exist and which are most convenient?
During order entry as an operator, the page began loading and I can’t continue. How to fix?
During order entry as an operator, the page began loading and I can’t continue. How to fix?
Checkout
Checkout
An unallocated amount is displayed in the cash register. Can this amount be made equal to 0?
An unallocated amount is displayed in the cash register. Can this amount be made equal to 0?
Can I make a payment by order ID?
Can I make a payment by order ID?
In the server, how can I see the profit and how does it work?
In the server, how can I see the profit and how does it work?
Why does the P&L show a negative value?
Why does the P&L show a negative value?
In the P&L - P&L by Products section, can I filter by agent?
In the P&L - P&L by Products section, can I filter by agent?
Where can I view deleted or closed (paid) payments?
Where can I view deleted or closed (paid) payments?
I can’t find client’s payment.
I can’t find client’s payment.
Can I enter settlements with a supplier in the program?
Can I enter settlements with a supplier in the program?
How can I add customer's old debts?
How can I add customer's old debts?
Can I specify the company's expenses?
Can I specify the company's expenses?
Clients
Clients
The client database is very large - can all clients be added at once as a file?
The client database is very large - can all clients be added at once as a file?
Can a client be completely deleted from the system?
Can a client be completely deleted from the system?
When printing a QR code for a client, what type of QR code will be shown?
When printing a QR code for a client, what type of QR code will be shown?
Can I attach 8 agents to one client?
Can I attach 8 agents to one client?
Team
Team
How can I add a merchandiser?
How can I add a merchandiser?
Settings
Settings
How to manage Tara accounting?
How to manage Tara accounting?
The allocated bonus items are not delivered to clients by expeditors - they keep them for themselves. How can this be checked and what can be done in the program to prevent such cases?
The allocated bonus items are not delivered to clients by expeditors - they keep them for themselves. How can this be checked and what can be done in the program to prevent such cases?
Can a bonus be set by amount?
Can a bonus be set by amount?
The program shows error 303, 403, and 505 - why does this happen and can it be fixed?
The program shows error 303, 403, and 505 - why does this happen and can it be fixed?
What is access control used for?
What is access control used for?
The agent cannot make a photo report.
The agent cannot make a photo report.
How to add a product?
How to add a product?
How can I add a photo for a product?
How can I add a photo for a product?
I have a business partner. I need to attach their category so they can see their sales, but they should not see sales from my categories and products.
I have a business partner. I need to attach their category so they can see their sales, but they should not see sales from my categories and products.
How many types of users exist in SD?
How many types of users exist in SD?
With which programs can integration be done?
With which programs can integration be done?
Reports
Reports
In the “Tara Report” section, after attaching tara to clients, I cannot search by clients.
In the “Tara Report” section, after attaching tara to clients, I cannot search by clients.
A report is needed for the client showing the sold amount, product name, and involved reports. Duplicate client names should be merged, and amounts from separate orders summed up.
A report is needed for the client showing the sold amount, product name, and involved reports. Duplicate client names should be merged, and amounts from separate orders summed up.
Plans
Plans
How can a plan be set for agents?
How can a plan be set for agents?
What is OUTLET TARGETING and what does it give us?
What is OUTLET TARGETING and what does it give us?
Agent App
Agent App
Can an invoice be downloaded in the agent program?
Can an invoice be downloaded in the agent program?
Can agents edit an order in their app?
Can agents edit an order in their app?
Warehouse
Warehouse
The adjustment is incorrect, how can it be fixed?
The adjustment is incorrect, how can it be fixed?
Where can I see the warehouse adjustment?
Where can I see the warehouse adjustment?
Difference between adjustment and inventory
Difference between adjustment and inventory
How to export only items with stock to Excel
How to export only items with stock to Excel
Purpose of the reserve warehouse
Purpose of the reserve warehouse
Where do items go during order return and shelf return
Where do items go during order return and shelf return
Can I reduce the quantity of received goods in the warehouse?
Can I reduce the quantity of received goods in the warehouse?
Difference between “Receipt” and “Receipt 2”
Difference between “Receipt” and “Receipt 2”
Other questions
Other questions
If the product stock falls below 100 units, I need a notification
If the product stock falls below 100 units, I need a notification
Can a debt limit be set? For example, if a client has a limit of 10,000,000, they can receive goods multiple times until the total reaches 10,000,000. After that, no more orders can be placed for this client
Can a debt limit be set? For example, if a client has a limit of 10,000,000, they can receive goods multiple times until the total reaches 10,000,000. After that, no more orders can be placed for this client
On which days and until what time do you work?
On which days and until what time do you work?
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Sign up for an online demo
We’ll explain the system’s key features and answer your questions during a free 30-minute demo
Fill the form
By filling out the form, you agree to the processing of your personal data
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© 2025 All rights reserved