How Did Kixx Automate Its Distribution? | Customer Review of Sales Doctor

Hundreds of dealers across the country, sales points spread over the regions, and hundreds of orders arriving every day... Is it possible to manage all of this by hand, with outdated Excel spreadsheets or endless phone calls?

The official distributor of the popular South Korean Kixx (GS Oil) motor oils, which has operated in the Uzbekistan market for over 20 years, faced exactly this problem and solved it with modern technology.

Like many large companies today, Kixx chose Sales Doctor to put its business processes in order. Why is this software considered a convenient solution for distribution automation, and what results did it bring to the company? Let's take a detailed look at Kixx's experience.

You can also learn more about this by watching the video. Sardor, an order processing specialist at Kixx, shared his experiences working with Sales Doctor:

Before Automation: Scattered Spreadsheets and Slow Reports

According to Sardor, the order management specialist at Kixx, the biggest problem before the software was introduced was scattered data.

Orders arrived through different channels, while dealer status, warehouse balances and sales were kept in separate spreadsheets.

"Previously, to find out how things were going with a dealer in a particular region, we had to call them and compare spreadsheets with each other. It took a lot of time, and reports quickly became outdated. Management had to make decisions based on week-old data," says Sardor.

For a company with a large network, this meant not only lost time but also lost revenue. The company needed a reliable system that would bring all processes together in one place.

Sales Doctor: A Convenient Solution for Distribution Automation

The Kixx team implemented Sales Doctor, software with more than 10 years of experience on the market. After the full launch, the company saw fundamental changes:

A Single Real-Time Control Point

Now every region, every dealer and the status of every order are visible on a single screen. Which order was accepted, which one was delivered, or where a problem has occurred — all of it can be tracked in real time.

Powerful Analytics and Conversion

The company began to see not only the number of orders but also their success rate (conversion). This made it possible to know in advance which region's sales are lagging and where demand is high, and to take action in time.

Reduced Human Error

The order processing workflow became systematic. Employees are no longer tied to separate paper documents or spreadsheets and now work directly through the software.

Modern Convenience: Accepting Orders via a Telegram Bot

Speed is the key factor when working with sales representatives and dealers. One of the most important and in-demand features of Sales Doctor is the ability to accept orders through a Telegram bot.

Today, every sales agent or dealer can place an order within seconds through Telegram, a messenger they already find convenient, without installing heavy software:

• For the customer or agent: the ability to view the product catalog, prices and stock balances from anywhere on a phone and send an order immediately.

• For the company: an order placed through the bot goes straight into the Sales Doctor system, there are no mistakes caused by human error, and the order is sent to the warehouse right away.

This feature has made communication with dealers several times faster and eliminated operational errors.

“Before and After”: What Has Changed

Want to Automate Your Distribution?

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